Refund and Return Policy
Effective Date: [Insert Date]
Thank you for shopping at Template Website 1. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
Returns
You may return most items within [e.g., 14 or 30] days of receiving your order. To qualify for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- You must have the receipt or proof of purchase
Non-Returnable Items
Some items are not eligible for return, including:
- Gift cards
- Downloadable software products or digital goods
- Personal care items or perishable goods
- Clearance or final sale items
How to Initiate a Return
To begin a return, please contact our support team:
- Email: support@templatewebsite1.com
- Phone: +1 (000) 000-0000
We’ll provide instructions for sending your item back. Please do not return any item without prior communication. Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within [e.g., 5–10 business days].
Partial Refunds
Partial refunds may be granted in certain cases, such as:
- Items returned not in original condition, damaged, or missing parts
- Items returned after the return window has expired
Late or Missing Refunds
If you haven’t received a refund yet:
- First check your bank account again
- Then contact your credit card company — it may take some time before your refund is officially posted
- Next, contact your bank. There is often some processing time before a refund is posted
If you’ve done all of this and still haven’t received your refund, please contact us.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us before sending the item back.
Contact Us
If you have any questions about our refund and return policy, please contact us:
- Email: support@templatewebsite1.com
- Phone: +1 (000) 000-0000
- Address: 123 Placeholder Street, City, State, ZIP
